Terms & Conditions
The service we provide
The primary purpose of the TradeKart App is to connect you with local ‘Merchants’ so that you can order items, which are then delivered by TradeKart, from the Merchant, directly to you. This is our ‘service’. TradeKart is therefore acting as an Agent on the behalf of the Merchants to manage the transaction & fulfilment of the order between you & the Merchants.
TradeKart is an account-based App
The App is designed for Tradespeople. In order to use the TradeKart App you need to be 18 years old or more, register with us for an account; & secure it with a password. It is your responsibility to keep your account for your sole use & you will remain responsible for all orders placed from your account. TradeKart accepts no responsibility for any loss arising from someone other than you logging into to your account, unless access to your account has been gained due to TradeKart failing to keep your account secure.
There is a facility in your account profile to close your account at any time should you wish to do so. Equally, TradeKart can close your account if we believe our service is being abused. Examples of this include allowing others to use your account, being abusive to TradeKart staff, raising repeated unsubstantiated complaints, &/or claiming refunds that are not valid. Any credit owing to you on an account that is closed will be settled back to any registered card on your account.
Your use of the TradeKart App & website
Use of the TradeKart App & website are governed by these Terms & Conditions. Information & materials provided by TradeKart are for informational purposes only (as opposed to being advisory) & are for you to use in the pursuit of lawful endeavors. Whilst we will make every effort to keep all information as up to date as possible at all times, we accept no liability for the accuracy of information displayed on the TradeKart App or website; nor for the TradeKart App or website being unavailable for any period of time. You may view, download & copy information & materials available on the TradeKart App or website for your personal use; & within your organisation in support of TradeKart’s services. You agree not to modify or revise any of the material in any manner, retaining all copyright & other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorised. Failure to observe these conditions may result in civil &/or criminal liabilities.
When interacting with the TradeKart App & website you agree to comply with the following standards:
- Observe all applicable laws
- Do not advocate, promote, condone or assist any unlawful act
- Make accurate statements of fact
- Only make statements relating to opinion if they are genuinely believed
- Refrain from making any deceitful, defamatory, obscene, abusive, offensive, discriminatory, hateful or inflammatory comments; intentionally or otherwise
- Be transparent as to your identity
TradeKart may, in its sole discretion, terminate or suspend your access to all or part of the TradeKart App &/or website for any reason, including - but not limited to – breach of these Terms & Conditions. If access is terminated, restrictions, representations, warranties, indemnities & limitation of liabilities will all remain in place.
Our Service is geo-fenced
Merchants who are signed up with TradeKart provide a feed of stock availability & pricing to you (the tradesperson) via the TradeKart App. Based on your location (specifically your delivery location), TradeKart determines the area in which participating Merchants will have their products shown to you. TradeKart also offers the delivery slots available to fulfil any order(s) you place with any Merchant(s). If you are outside of a geo-fenced area in which TradeKart is operating (or all delivery slots are taken) you will not be able to place an order.
Pricing, Discounts & Payment
Prices are in real time, as determined by the Merchant & are displayed showing inclusive & exclusive of VAT (where applicable). When placing an order, you will also choose a delivery slot from the available list displayed. The total price for your order, including any delivery charge, will be shown on the check out page, where there is also the facility to apply a valid discount code if you have one. Payment is finalised in the App via credit/debit card or other payment facility if TradeKart make it available (e.g., Apple Pay); after which you will receive a confirmation notice & be able to track the progress of the delivery.
You must be available to receive the order during the chosen delivery window selected at checkout. If, for any reason, you will be unable to take receipt of the delivery please contact us as soon as possible via the TradeKart App. Equally, if for any reason our TradeKart Driver is delayed, we will notify you as soon as possible & make every effort to minimise any inconvenience you may encounter as a result.
You may cancel an order for a full refund (including any applicable delivery charge) anytime up until it is dispatched. Please notify us via the TradeKart App. Once your order has been dispatched you will need to take delivery of the ordered items & then return unwanted items to the Merchant you transacted with. Any refund for the items will be subject to the Merchant’s refunds policy. Any applicable delivery charge paid to TradeKart for delivery of the items is non-refundable.
In keeping with your rights to receive goods that are of satisfactory quality & comply with their description, please advise us if you receive a delivery that fails to meet these rights. TradeKart commits to working with you to find a suitable remedy. For your part we may require certain information to be provided, such as photo if an item is suffering from a defect that is visible. Actions that TradeKart may take, include issuing of a discount code redeemable against a future purchase, part refund, replacement of item(s) or full refund.
Age restricted & regulated products
Within the trade industry there are certain products that may be considered hazardous (flammable liquids, solvents, accessories that have a sharp edge) and may therefore carry age restrictions. As TradeKart is an account-based App with sign up conditional on being 18 years of age, orders can be placed for any items without restriction. However, upon delivery of items ordered that carry age restrictions, the TradeKart driver may require photo proof of identity (& therefore age) before completing the delivery. If the recipient of an order cannot prove their age (or appears to be under the influence of alcohol or drugs) the TradeKart driver will refuse to deliver age restricted items. In such circumstances, there will be no remedial action for you having paid for an order but not received the items in question.